Privacy Policy

Effective Date: 11 November 2024

At Casita Capital, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our mortgage services. We are committed to ensuring that your privacy is protected and that your information is handled with the utmost care.

1. Information We Collect

We may collect the following types of personal information when you apply for a mortgage or use our services:

Personal Identification Information: Name, address, phone number, email address, date of birth, Social Security number, and other similar information.
Financial Information: Income details, credit history, assets, debts, employment information, and other financial data needed to evaluate your mortgage application.
Transaction Information: Information related to your mortgage loan, such as application details, loan status, payments, and communications with our team.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

To evaluate, process, and approve your mortgage application.
To communicate with you about the status of your mortgage and respond to inquiries.
To provide customer service and support related to your mortgage.
To comply with legal, regulatory, and security requirements.
To send you important updates (via email only).

3. SMS Consent

You can opt-out of SMS communications at any time by replying "STOP" to any SMS you receive from us or contacting us directly.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Trusted third-party service providers who assist in processing your mortgage application, such as credit bureaus, underwriting services, or document management platforms.
Legal Requirements: If required by law, we may disclose your personal information to government agencies or other authorities as necessary to comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new entity, subject to this privacy policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and regular monitoring of our systems. While we take reasonable steps to protect your data, please note that no method of electronic storage or transmission is 100% secure.

6. Your Rights and Choices

You have the right to:

Access and request a copy of your personal information.
Correct any inaccuracies in your personal information.
Request that we delete your personal information, subject to applicable laws and regulations.
Opt-out of marketing communications by following the instructions provided in our communications or contacting us directly.

To exercise any of these rights, please contact us at privacy@casitacapital.com or by using the contact information below.

7. Third-Party Links

Our website may contain links to third-party websites. These websites are not operated by us, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Casita Capital
5502 58th St, Suite 100
Lubbock, TX 79414
Phone: 806.391.2272
Email: privacy@casitacapital.com
Website: www.casitacapital.com

Thank you for trusting Casita Capital with your mortgage needs. We are committed to protecting your privacy and ensuring that your personal information is used responsibly.